Central Business Development Center

  • 24/7 365 Day Service
    • The BDC at fusionZONE Automotive never closes.
    • Your customers will be responded to in less than 5 minutes from the time the leads are generated.
    • Site analytics show the busiest time for after-hours web traffic is between 9pm and 12am. This is also the case for most dealers in the United States. Unfortunately, this time is when your dealership and your BDC is closed, resulting in your dealership missing out on these valuable leads. Most dealers simply have an auto responder telling your customers what their business hours are. This will not be the dealer that succeeds in today’s online arena.
  • Live Sales Chat
    • Live chat answered by a separate team and is initiated on all web visitors once the customer’s visit reaches a pre-determined threshold
    • Live chat is the most effective tool in converting visitors on your website into buyers.
    • Dealers that do not have a dedicated team of operators to respond to these requests are harming themselves. However, the cost of hiring a separate team of live chat operators is often cost-prohibitive.
    • Our operators are available 24/7 365 days a year.
  • 120 Day Buying Process
    • Constant follow up with customers through the Internet 120-day buying process.
    • Most dealerships don’t know that the typical buying process for Internet customers is between day 1 and day 120. The dealers that do know this information are not able to employ the manpower to accurately work this 120-day buying cycle effectively.
  • Long Term Follow Up
    • Most dealerships do not have a strong customer retention plan, and often hire employees to accomplish this task. Not only will our BDC follow up with unsold customers, we also ensure satisfaction from customers who recently purchased cars from your dealership.
    • fusionZONE Automotive continually markets to customers who have already purchased or leased a car with your dealership. We maintain one of the highest customer retention rates in the industry.
  • Performance Reporting
    • Real time reporting of all off site BDC activity. With accurate reports tracking every facet of operations in your BDC operated by fusionZONE Automotive you will know the results at all times. You can watch your sales increase through weekly and monthly reports.
  • Increase in PVR/PRU
    • Most dealers experience a lower PRU when it comes to Internet sales. This has put a negative connotation in the mindset of dealers. This should not be the case with a highly trained Internet/BDC staff. We can assure you the PRU will be considerably higher using the fusionZONE Automotive BDC.
  • Certified Call Center Agents
    • All of our BDC reps are “Certified” prior to ever answering an email or taking a phone call.
    • Prior to any of our BDC reps ever responding to a lead or taking a phone call they are certified for the brand they are representing. They take all manufacturers tests and have weekly tests in house to ensure they are properly trained to represent your brand.
  • Why fusionZONE Automotive BDC?
    • Increased sales
    • Increased gross profit
    • Improved CSI
    • Reduced expenses
    • 24/7 365 days of customer attention
    • No more missed follow up
    • Live chat functionality