Central Business Development Center (BDC)
If you're finding that getting customers is simple, but keeping them is not - you're facing a common problem. At fusionZONE Automotive, we can work with you to help you reach out to customers, no matter the time of day.
Our Automotive Business Development Center (BDC) is designed to provide you with the service you need, no matter your customer volume. (And when you're using other fusionZONE Automotive services, you'll find your customer base growing quickly.)
Instead of rushing to keep up with your new customers, you need to have a system in place that helps you help your customers. Our automotive BDC offers the following services:
- Appointment Confirmation (Email And Phone)
- Campaigns & Special Events
- Customer Service And Sales Report Card
- Customer Life Cycle Management
- Declined Service Calls
- Defecting Customer Service Calls (7-12)
- First Service/Active Customer Service Call
- Inbound Call Customer Answering Scripts
- Inbound Sales Calls
- Lease Portfolio And Database Management
- Lost Customer/Service Call (13-24 Months)
- Lost Customer/Service Appointment Call
- Missed Appointment Follow-Up
- Missed Appointment Service Call
- New Inbound Leads (All To Inbound Leads, For A Specific Source Or A Predetermined Number Of Leads)
- Service/Sales CSI Survey
- Specific Op Code Service Call (30-60-90)
- Unsold Prospects
- Unsold Showroom Traffic Follow-Up
- Vehicle Buyback/Equity/Renewal
- Website And All E-commerce / Online Postings
- Website Chat/Lead Generation
- Website Posting Of Specials
- Weekly Email Blasts To Database
No matter what you need, our business development center can provide. Just ask fusionZONE Automotive how we can help you create a plan to help your customers feel like a part of your family.
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